Terms, Policies & Conditions

Return & Refund Policy

This policy is valid for 14 days from the date you receive your order.

• Refund Amount: You will receive a 100% refund of the actual amount paid.
• Refund Process: The refund will be credited to your account within 10 working days after we receive the product. If you paid by credit card, debit card, or net banking, the refund will be processed as a transaction reversal.
• Return Location:Products should be returned to the Ghanshyam Jewellers store in Tumsar.
• How to Initiate a Return:
  • Raise a request from your "My Orders" dashboard.
  • Email us at info@ghanshyamjewellers.com
  • Call us at 07183-232844 | +91 7057832844.
• Return Location: Products should be returned to any Ghanshyam Jewellers store across India.
• Conditions for Refund:
  • The return is subject to a quality check by our team.
  • The product must be in its original packaging with all documents, including the original invoice copy and verified product certificate.
  • Ghanshyam Jewellers reserves the right to determine the final refund amount based on the quality appraisal.
  • If any discounts or promo codes were used, the refund amount will be reduced accordingly.
• Exceptions (Not Eligible for Return):
  • Customized or engraved jewelry.
  • Products purchased in exchange for bullions.
  • New products purchased with a Lifetime Exchange or Old Gold Exchange value.
  • Orders previously exchanged under the 14-day exchange policy.

Exchange Policy

You can initiate an exchange by emailing info@ghanshyamjewellers.com or calling 07183-232844 | +91 7057832844. The product should be returned to any Ghanshyam Jewellers store in India.

Exchange Within 14 Days

• Diamond Jewelry: 100% of the diamond and metal value.
• Gold Jewelry: 100% of the gold value.
• Plain Platinum Jewelry: 100% of the platinum value.
• Solitaire: 100% of the diamond value.
• Colored Stone (Ruby, Emerald, Sapphire): 100% of the stone value.
• Bullion (Gold/Silver): Not eligible for exchange.
• Making Charges, Excise, GST, and Other Taxes: No exchange value.

Original invoice & certificate mandatory. Quality check required.

Exchange After 14 Days

• Diamond Jewelry: 100% of the diamond and metal value.
• Gold Jewelry: 100% of the gold value.
• Plain Platinum Jewelry: 100% of the platinum value.
• Solitaire: 90% of the diamond value.
• Colored Stone (Ruby, Emerald, Sapphire): 75% of the stone value.
• Bullion (Gold/Silver): Not eligible for exchange.
• Making Charges, Excise, GST, and Other Taxes: No exchange value.

Original invoice & certificate mandatory. Quality check required.

General Exchange Notes:

• Customized or engraved jewelry and precious stones (pearl and coral) are not eligible for the 14-day exchange but can be exchanged under the Lifetime Exchange policy.
• A quality check is required for all exchanges
• You must provide the original invoice and diamond certificate.
• If the original invoice is missing, a 10% deduction will apply.
• Jewelry that has been tampered with or damaged is not eligible for full-value exchange.
• For exchanged jewelry, labor charges, weight loss, and solder percentage may be deducted.
• There will be no weight deduction for hallmarked gold jewelry.
• If the new item is more expensive, you'll need to pay the difference. If it's less expensive, the difference will be refunded for 14-day exchanges or credited for future purchases under the Lifetime Exchange.
• Exchanges can take 7-10 working days to process.
• This policy does not apply to international orders.

Customized Jewellery Policy

• 70% advance payment required.
• Orders held for max 1 month.
• No cancellation after booking.

Abhushan Card (SIP Plan)

• Enroll in a 10-month SIP and receive interest for one additional month (10 + 1).
• The plan starts from Rs. 500.
• Applicable only on 916 hallmarked jewellery, Not pure gold or other items.

Shipping Policy

• Free shipping within India.
• International charges confirmed before order.
• Fully insured shipments.
• Delivery requires Government ID verification.
• Delivery attempts: 3 times.